Built for EMS, by EMS

Clinical Design was founded in 2022 by Mark Jeffries and Ron Amadeo, and remains a small two-person team today. That means that rather than deal with a huge, unfeeling company, out-of-touch salespeople, and an unaccountable chain of command, doing business with Clinical Design means dealing exclusively with the people that actually make decisions and develop the app. This allows us to move faster than other companies and respond quickly to feedback from our customers, which we feel is a major foundation of the company. We love hearing new customer ideas, and many features of the app exist today only because customers asked for them.

We strongly feel the people that can best design an EMS app are working EMS providers. One of our founders, Mark, is still a working EMS Administrator for a large agency, and uses the app every day to manage his team. Daily use of our product puts him deeply in touch with how the app is used day-to-day and always generates new ideas and improvements. When you need tech support, submit a bug, or have a feature request, it's going straight to Ron, our lead developer, which is a level of access and support that you don't get at most companies.

Our Founders:

Mark Jeffries, CEO

Mark left a career in IT (and a solid technical background) to start his EMS journey as a volunteer EMT in 2011. By 2015 he was a full-time paramedic, and by 2020 he became Assistant Chief of EMS for a major hospital-based department in New Jersey. Now in a leadership role, Mark was immediately frustrated with the conventional methods of organizing an agency. The existing distribution methods of shared cloud folders, internal IT tools, and a pile of emails were impossible to manage for him and his staff, which was spread out across half the state. The publishing methods—PDF and Word documents—never worked well on devices providers actually have with them: a smartphone. To make matters worse, this was right around the time the COVID-19 pandemic started, which only accelerated the rate of change in medical protocols, PPE requirements, and best practices in EMS.

Mark envisioned an app that would be easy to update for administrators, always up to date for providers, easy to search, and worked on every device his providers had with them. Mark first tried getting his company IT department on board with the idea, but progress on an app was slow, and a lot of critical requirements couldn't be met. Mark turned to his longtime friend for help.

Ron Amadeo, CTO

Ron's old career of smartphone tech analyst meant he was always steeped in the latest mobile technology. As a tech expert, self-taught programmer, and Mark's longtime friend, Ron would frequently get updates on the state of Mark's work app and his problems managing his team.

For someone used to state-of-the-art smartphone technology, even the most popular EMS software looked like it was at least 10 years old to Ron's eyes. After seeing the state of the in-house apps and what other EMS software solutions looked like, Ron would frequently tell Mark: "We can do better than this. We can do better than all of these apps."

A few demos later and Clinical Design was born. Today Ron is the lead developer, responsible for all of the app code, infrastructure, and the technical roadmap.